Privacy Policy
Terms & Conditions
Privacy Policy
Who We Are
Our website address is: https://www.sustism.com/
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Personal Data Protection Act 2010
Notice under ‘Personal Data Protection Act 2010’
The Personal Data Protection Act 2010 (“the Act”), which regulates the processing of personal data in commercial transactions, applies to
(“our”, “us” or “we”). For the purpose of this Notice, the terms “Personal Data” and “Processing” shall have the same meaning as prescribed in the Act.
Notification
This written notice serves to inform you that your Personal Data is being processed by or on behalf of Sustism.
Description of Data
The Personal Data processed by us may include (but are not limited to):
– Name;
– National Registration Identification Card number / passport number;
– Race;
– Contact number;
– Address (mailing and e-mail);
– Occupation;
– Income;
– Employer’s details;
– Security recordings;
– Images (photographs and video recordings)
– Other information that we have requested for in our forms that you have completed including your sensitive Personal Data such as your religion, health condition and criminal record (if any) provided by you in the documents as prescribed in paragraph 4 of this notice.
The above information are collectively referred to as the “Personal Data”
Purpose
The processing of the personal data as provided under the Personal Data Protection Act 2010 means collecting, recording, holding or storing the personal data or carrying out any operations or set of operations on the personal data, we process your Personal Data, including any additional information you may subsequently provide, for the following purposes (“Purposes”):
– performance of a contract to which the Data Subject is a party;
– taking of steps at the Data Subject’s request with a view to entering into a contract;
– conducting of our internal activities;
– performance of your responsibilities and duties as counterpart of the agreement;
– performance of such other functions as Dealer or Contractor, within the ambit authorised by us;
– communication purposes;
– detection and prevention of fraud and/or illegal activities;
– market analysis, research and customer profiling to study market trends;
– customer support and after-sales services;
– participation in any contest, event and / or membership program;
– invitations to exclusive events, information on promotions and offers, sending magazines and /or newsletter;
– Responding to enquiries, comments and suggestions and such other purposes as may be related to the foregoing
Mode of Collecting Personal Data
Your Personal Data is and will be collected from you and/or from the information you have provided in our {sales purchase order form/comment card/indemnity form] and any other applicable forms that you have been asked to complete, together with any other information that we may obtain about you from any oral or written communications.
Access, Corrections and Complaints
If you would like to make any enquiries or complaints, or request for access to or update and/or amend any of your Personal Data, or limit the processing of your Personal Data at any time hereafter, please do so by submitting such request to us via:
Email: support@sustism.com
In accordance with the PDPA, we may refuse to comply with your request for access to update and/or amend your Personal Data, and if we refuse to comply with such request, we will inform you of our refusal and the reason for our refusal.
Disclosure of Information
Your personal data provided to us may be disclosed to the following classes of third parties (in or outside of Malaysia) as required under the law or pursuant to relevant contractual relationship (for example, where we appoint third party service providers) or for the purposes or directly related to the purposes stated. For the Purposes stated in Item 3 above, we may disclose your Personal Data to the following parties;
– Sustism’s Bankers/Solicitors/Insurers;
– Our related companies;
– Associates
– Affiliates
– All governmental and/or quasi-governmental departments and/or agencies
– Regulatory and/or statutory bodies
-Business partners and/or service providers
– Any other third party that you have requested or authorised us to disclose your Personal Data for the above purposes or for any other purposes for which your Personal Data would be disclosed at the time of its collection or any other purposes directly related to any of the above Purposes.
We may disclose the Personal data if required to do so by law or in good faith, if such action is necessary to:
– Comply with the requirements of any law enforcement agency,
– Court order or legal process; or
– Protect and defend rights or property of Sustism, its personnel and its related and/or group of companies.
Failure to Provide Personal Data
You are neither bound nor obligated to provide us the Personal Data. However, if you fail to supply to us the above Personal Data, we may not be able to process your Personal Data for any of the above Purposes.
Accuracy and Completeness of Personal Data
You are responsible for ensuring that the Personal Data you provide us is accurate, complete and not misleading and that such Personal Data is kept up to date.
Terms & Conditions
Introduction
1.1 Our Website is provided to you by Sustism. Throughout the site, the terms “we,” “us,” and “our” refer to the Company.
1.2 We may change these terms at any time without notice by updating the terms shown on our Website. It is your responsibility to review our Website terms each time you enter our Website to ensure you are aware of our latest terms and conditions. Your use of our Website after a change has been made signifies your acceptance of the revised terms.
Using our website
2.1 You, as the user of our Website (hereby referred to on this site as “you,” “your,” and “yourself”), can use our Website for your own personal non-commercial use.
2.2 You are not permitted to use, or cause others to use, any automated system or software to extract content or data from our Website except in cases where you or any applicable third party has entered into a written agreement with us that expressly permits such activity.
Privacy policy
3.1 Please refer to this page for Privacy Policy
Risk and liability
4.1 We are only liable to you in connection with your use of our Website for losses which you suffer as a direct result of our breach of these terms. We shall not be liable for any indirect, special, incidental or consequential damage or loss or for any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.
4.2 You acknowledge that we cannot guarantee that our Website will:
- a) stay the same as we might change or remove it or make access to it subject to registration or charges;
- b) be compatible with all or any hardware or software which you may use;
- c) be available all the time or at any specific time;
- d) be accurate and up to date; or
- e) be error-free or free of viruses, electronic bugs, Trojan horses or other harmful components and you must take your own precautions accordingly.
4.3 You also acknowledge that
- a) we cannot guarantee the speed or security of our Website; and
- b) we will not be responsible for any damage or loss you may suffer directly or indirectly as a result of any virus attack that can be traced to our Website to the fullest extent permissible by law.
- c) All successful orders and transactions are non – refundable except for unforeseen payment issues such as double payments.
Electronic communication
5.1 When you visit our Website, or send us e-mails, you are communicating with us electronically. In doing so, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our Website.
5.2 You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
Intellectual property
6.1 All text, images, graphics, animation, videos, music, sounds and other materials on our Website (“Materials”) are subject to the copyrights and other intellectual property rights of Sustism its affiliated companies and its licensors Sustism owns the copyrights in the selection, coordination and arrangement of the Materials. Any of the Materials may be neither copied for commercial use or distribution nor modified or reposted to other sites.
Trademarks
7.1 We reserve all Rights in and to the https://www.sustism.com/ domain name and all related domains and sub-domains, the name Sustism, our logo and our service marks, brand names, trading names and/or trademarks appearing on our Website. Other trademarks, products and company names mentioned on our Website may be the trademarks of their respective owners or licensors and the Rights in such marks are reserved to their respective owners or licensors.
7.2 Nothing in these terms should be construed as granting any licence or right to use any such trademark or domain name.
Your privacy
8.1 The privacy of your personal data is important to us. Please see our Privacy Policy which forms part of these terms, for details of how we will process your personal data.
Shipping and delivery
9.1 Please see our Shipping and Delivery for further details.
Warranty
10.1 Please see our Warranty for further details.
Linking to our website
11.1 You may link to any page of our Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it.
11.2 You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
11.3 You must not remove, obscure or modify in anyway any advertisements, copyright notice, or other information on our Website. Our Website must not be framed on any other site.
11.4 If you would like to link to our Website for commercial purposes or any purpose not included above, please contact us using the details below.
11.5 We reserve the right to withdraw linking permission at any time and without notice.
Our use of cookies
12.1 Our Website uses cookies. Please see our Cookie Policy, which forms part of these terms, for further details.
Enquiries and complaints
13.1 If you have an enquiry or complaint about our Website, you should contact our customer services department at support@sustism.com and we will try to answer your enquiry or resolve any complaint as soon as possible.
Indemnity
14.1 You agree to indemnify, defend, hold harmless Sustism its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of our Website or your breach of these Terms and Conditions.